Faculty & Staff IT Support

Welcome to the Faculty & Staff support section for our IT department. Below you will find helpful resources and guides to make your technological journey at Galveston College a little bit easier. 
 

The guide below walks you through how to access the Track-it Self Service for creating IT tickets or trying to solve an issue with your Galveston College technology. 

Track-It Guide

The video tutorial below will walk you through the new Whitecaps portal and all of its features. 

The guide below walks you through how to create faxes in your office using email, Ricoh copier, and/or the XMedius web application. 

Faxing Guide

Skillsets Online provides online Professional Development training including professional growth subjects as well as IT focused subjects including a wide range of virtual hands-on IT labs. See below for how-to guides when interacting with Skillsets Online. 

How to Take an IT Course

How to Take a Hands-On Lab

How to take a Professional Development Productivity Course

How to take a Professional Development Growth Course

If you experience any technical difficulties, please contact the IT Service Desk at 409-944-1352 during normal business hours or via email at servicedesk@gc.edu. 
If it is after hours, we’ll contact you as soon as we’re back in the office!

Questions? Contact Us.

Service Desk
Hours of Operation

Monday - Friday

8:00 a.m. – 5:00 p.m.

servicedesk@gc.edu
409-944-1352