Technical Support for Canvas Learning Management System
Students who are enrolled in distance education classes that use Canvas should carefully read the document, "Distance Learning: A Guide for Students," before class starts. The handbook addresses many of the fundamentals about working and learning in the LMS environment.
For technical problems not related to the Learning Management System, please contact the GC Help Desk at (409) 944-1352.
Canvas supports most mobile devices, however, each mobile device, each manufacturer, and each carrier having different versions of mobile OS's and browsers, it is not feasible to keep pace with the testing it would require Canvas to support.
Canvas generally functions well in many browsers, the following are supported and tested:
• With PCs running Windows OS: Google Chrome works best but IE 10 and Firefox latest versions are compatible.
• With Macs running OS X: Firefox latest version
When troubleshooting an issue, it is best for the users to upgrade their browsers to the most current versions to help alleviate some problems.
If the student handbook does not answer your questions please feel free to contact the Distance Education Coordinator at (409) 944-1324 between 8:00 AM and 5:00 PM Monday through Friday. Patricia will attempt to respond within 24 hours, except on the weekends.