Compact with Texans

GALVESTON COLLEGE
COMPACT WITH TEXANS

Galveston College is a public, comprehensive community college committed to providing quality higher education, workforce development and continuing education programs. This commitment encompasses achieving excellence in the interrelated areas of associate degree, certificate and career education. The college's community service role is to meet the educational needs of the region by providing affordable access, quality instruction and service in a student centered environment.

Galveston College strives to provide excellent quality education and services in an environment that is caring and friendly to all its constituents including students, faculty, staff, administration, alumni, parents and members of the greater community.
 

Internet Site:
The College’s Internet site will be user-friendly, easy to navigate and contain up-to-date information that is useful to the students/customers.  The site will offer key contact names, e-mail addresses, and phone numbers for customers seeking information about the College.  The site will clearly identify the date that information is updated.  The home page for Galveston College is www.gc.edu.

Timely Service:
College faculty and staff will respond to student/customer requests for information as close to the time of the request as possible.  Faculty and staff will update students/customers about unavoidable wait times and offer other options to meet their needs.  As class schedules are requested, a mailing list will be created and maintained.  Once the class schedules have been printed and become available, a schedule will be mailed to all those on the mailing list.

Printed Information:
Published information, brochures, catalogs, class schedules, and any other information printed and/or published by the College to promote the College or to inform the public about the College, will be published in a professional and timely manner and will be up-to-date and accurate.

Complaint Procedure:
Galveston College seeks fair, just, and prompt solutions, when possible, to all complaints and grievances. Currently enrolled students wishing to discuss issues regarding student services, student life, student rights, and student obligations should do so through the Office of Student Services.   All academic and student services related complaints are to follow the policies and procedures outlined in the Galveston College Student Handbook, the College Catalog, and/or the Galveston College Policy Manual.  

Employees who have concerns should discuss their concerns with their Direct Supervisor, Department Head, or Director of Human Resources and follow the Complaint Procedure, Section 3.19 in the Employee Handbook. 

Individuals or groups external to the College who have concerns or complaints about a customer service issue should address the concern to the Department Head in the area involved.  If the issue is unresolved, the complaint should then be directed to one of the College Vice-Presidents.  The Customer Service Representative may be contacted for issues unresolved at the department or Vice-President Level or if the customer needs assistance in directing the complaint.  The College’s Customer Service Representative and Title IX Coordinator is:

Mary Jan Lantz
Director of Human Resources and Risk Management
Galveston College
4015 Avenue Q M-205
Galveston, TX 77550

Phone: (409) 944-4242
Fax: (409) 944-1500
E-mail: mlantz@gc.edu

Customer Service Performance Measures:
Annual surveys will be conducted to measure the student satisfaction with the services of the institution.

Updated 5/12/2009 - Content Author mlantz