Active Directory Password Reset Information

Active Directory passwords (used to access computers on campus & e-Learning courses) will expire every 45 days, at which time the user (faculty, staff, & students) will be required to change the passwords. Users on campus will receive a notice every day, starting two weeks before the password expires, reminding users to change the passwords.

For the users who normally don’t come on campus (only using e-Learning) and for after GC business hours, the Helpdesk has implemented a new utility called Track-It! Password Reset which will allow users to change Active Directory passwords, even off campus! The user’s Active Directory account must be active and up to date (user can currently log into the GC computers and e-Learning site) to register with Track-It! Password Reset. If the password is currently expired, please call the helpdesk at 409-944-1352 to have the password reset before proceeding with the Track-It! Password Reset registration. During Track-It! Password Reset registration, the user will be asked to supply the answers to some security questions. In the future, if the user ever needs to reset the password, the user would go to Track-It! Password Reset, answer the security questions and the password will be reset.

Click here to Change Password

Documentation

Track-It! Password Reset Sign-Up

Changing Password